Terms of Service

This website is operated by Platus International Limited (“the Company”).

Place of Incorporation: Hong Kong

Business Nature: Online sale of pet wellness products

Contact Email: platusinfo@gmail.com

The Company provides online sales of pet wellness products.

All products are for general wellness only and do not constitute veterinary advice or treatment.

Orders are confirmed upon successful payment.

The Company reserves the right to cancel or modify orders.

System records shall prevail.

Payments are processed via Airwallex.

Customers agree to its terms (including Scale Lite User Terms).

Payment data is handled by the provider.

Prices are subject to currency and payment provider rules.

Risk transfers upon shipment.

Defective goods refundable within 7 days.

Non-quality issues are non-refundable.

Refund processed within 14 business days.

Opened items not accepted.

Products do not replace veterinary care.

No liability for outcomes.

No indirect damages liability.

Used only for order processing and service delivery.

Services are provided internationally.

Transactions are conducted online.

These Terms form a valid contractual basis.

Terms may be updated at any time.

No medical guarantee is provided.